Pak Gama Privacy Policy

This Privacy Policy applies to all users of the Pak Gama platform — whether you are visiting the website for the first time, registering an account, making a deposit in PKR, or placing bets on cricket and other sports. By using Pak Gama, you acknowledge that you have read this policy and understood how your information is handled.

Pak Gama is committed to handling your personal data responsibly. We collect only what is necessary to operate the platform and provide you with a smooth, secure gaming experience. We do not sell your data, and we do not share it with parties that have no legitimate reason to access it.

This policy may be updated from time to time. When we make meaningful changes, we will revise the date shown at the top of this page. We recommend checking back periodically if you want to stay up to date with how your data is handled.

We collect personal data in several ways — information you give us directly when registering or making a deposit, and information generated automatically when you use the platform. Here is a breakdown of what we typically collect:

Information You Provide to Us

• Account registration: Full name, date of birth, email address, mobile number and preferred username.
• Identity verification: CNIC number and, where required, a copy of your national identity document and proof of address.
• Payment details: JazzCash or Easypaisa mobile wallet number, bank account details or card information entered during deposit or withdrawal. We do not store full card numbers on our servers.
• Communications: Messages sent to customer support via live chat, email or in-app contact features.
• Responsible gaming preferences: Deposit limits, session reminders and self-exclusion settings that you configure within your account.

Information Collected Automatically

• Device and browser data: Device type, operating system, browser type and version, screen resolution.
• Usage data: Pages visited, time spent on each section, games played, bets placed, deposit frequency and session duration.
• IP address and location: Your approximate geographic location based on IP address. We do not collect GPS or precise location data.
• Cookies and tracking technologies: Session cookies, preference cookies and analytics identifiers. See our Cookies section below for more detail.

The data we collect is used for specific, legitimate purposes related to running the Pak Gama platform. We do not use your data for anything beyond what is described here without first obtaining your consent.

Pak Gama does not sell your personal data to advertisers, data brokers or any third party for commercial purposes. Your data is shared only with the following categories of partners, and only to the extent necessary to deliver the services you use:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive transaction data necessary to process your deposits and withdrawals in PKR. These processors operate under their own data protection policies and are contractually bound to handle your data securely.
• Game software providers: To run casino and live casino games, session data is shared with the relevant game provider. No personally identifiable account information is shared beyond what is technically required to deliver the game.
• Identity verification services: Where additional KYC checks are needed, data may be processed by a third-party verification provider. This is done securely and only on request during the verification process.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand how the platform is being used. No individual user profiles are shared with these services.
• Legal and regulatory authorities: Pak Gama may be required to share data with law enforcement or relevant authorities in response to a lawful request, court order or legal obligation. We will only do so to the extent legally required.

Pak Gama uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: Required for the platform to function. These include login session cookies that keep you signed in and security tokens that protect your account. You cannot opt out of these without logging out of the platform.
• Preference cookies: Store your settings such as language preference, display options and game lobby filters. These make your experience more convenient on return visits.
• Analytics cookies: Help us understand which parts of the platform are most used, where users drop off and how long sessions typically last. This data is aggregated and does not identify you personally.
• Marketing cookies: Only used where you have opted in to receive promotional communications. These track whether you have opened or interacted with promotional content so we can send more relevant offers.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform. Most modern browsers allow you to block third-party cookies without affecting essential functionality.

Protecting your personal and financial data is something we take seriously at Pak Gama. We use a combination of technical and organisational measures to keep your information safe:

• TLS encryption: All data transmitted between your device and the Pak Gama platform is encrypted using Transport Layer Security (TLS). This applies to login, registration, deposits and any other data entry.
• Secure payment handling: Card and wallet payment data is handled by certified payment gateways. Pak Gama does not store full card numbers or CVV codes on its own servers.
• Access controls: Only authorised Pak Gama staff who need to access your data to perform their job functions can do so. Access is logged and monitored.
• Data minimisation: We collect only the data we actually need. We do not collect data speculatively or retain it beyond the period for which it is needed.
• Incident response: In the event of a data breach that could affect your personal information, Pak Gama has procedures in place to detect, assess and notify affected users promptly.

While we apply strong security practices, no online platform can guarantee absolute security. You also play a role in keeping your account safe — never share your password or OTP with anyone, and always log out of the platform when using a shared device.

Pak Gama retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal obligations. Here is a general guide to our retention practices:

• Active account data: Retained for the full duration of your account being open and active on the platform.
• Transaction records: Deposit, withdrawal and betting history is retained for a minimum of five years to meet standard financial record-keeping requirements.
• Identity verification documents: Retained for the period your account is active and for a defined period after closure, in line with anti-fraud and verification obligations.
• Customer support records: Chat logs and support tickets are retained for up to two years after the query is resolved.
• Closed accounts: When you close your account, most personal data is deleted or anonymised within a reasonable timeframe. Data that we are legally required to retain will be held securely and not used for any other purpose.

As a Pak Gama user, you have the following rights in relation to your personal data. You can exercise most of these directly from your account settings or by contacting our support team:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal details are inaccurate or out of date, you can update them in your account settings or ask us to correct them.
• Right to deletion: You can request that we delete your personal data. Where we are legally permitted to do so, we will action the request. Some data may need to be retained for legal reasons even after deletion is requested.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect any processing already carried out.
• Right to object to marketing: You can opt out of receiving promotional emails or in-app notifications at any time by updating your communication preferences in your account settings.

Pak Gama is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account or provided us with personal information, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and deleting any associated data.

Age verification is a mandatory step in our account approval process. Users who cannot confirm they are 18 or older will not be permitted to deposit, bet or access any gaming content on the platform.

Pak Gama may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When we make updates, the revised policy will be published on this page with the updated date shown at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered users — for example through an in-app notification or email. We encourage you to check this page periodically so you are always aware of the current version.

Continued use of the Pak Gama platform after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and may close your account by contacting customer support.

If you have questions about this Privacy Policy or how your data is handled, our support team is available 24/7 via live chat. You can also visit our FAQ page for answers to common privacy-related questions.